Commercial Cleaning Operations Platform
AI-powered digital workflow and operations management for commercial cleaning services
The Challenge
A commercial cleaning company relied on manual processes for scheduling, quality checks, and client reporting. Supervisors, admins, and MCSTs had no unified system to track issues or measure performance, resulting in delayed reporting and missed operational insights.
Our Solution
We built a cross-platform operations platform with mobile apps for field teams, a web dashboard for management, and an AI-powered Telegram bot for daily operations. The system includes digital checklists, ticket management, attendance tracking, automated client reports, and LLM-based conversation parsing that converts chat messages into structured tickets and inspection records without manual input.
Outcome
Streamlined operations with automated reporting, real-time issue tracking, and AI-driven ticket creation
Tech Stack
Key Highlights
AI-Powered Telegram Automation
An LLM-powered Telegram bot listens to conversations from cleaning teams and MCST clients, automatically detecting issues, requests, and inspection outcomes to create tickets and inspection records without human intervention.
Multi-Stakeholder Access
Supervisors, admins, and building management can raise issues via chat, mobile apps, or the web dashboard and track resolution in real time.
Performance & Operational Analytics
Track attendance, ticket resolution times, inspection outcomes, and operational efficiency with automated insights generated from both structured data and chat interactions.
Cross-Platform
Available on iOS, Android, web, and Telegram for seamless collaboration across field teams and clients.